This policy explains how to request cancellation of an order or booked service with ELEVEN-PAY SOLUTIONS PRIVATE LIMITED. Review any specific conditions in your accepted quotation or agreement.
Physical product orders
Request cancellation within 24 hours of placing an order and before dispatch. Contact our support team with your order reference and reason for cancellation.
An order cannot be cancelled after dispatch. An eligible return or refund may be requested under the Return & refund policy.
Booked services
Request a service cancellation at least 48 hours before the scheduled appointment. For a request made within 48 hours, any applicable cancellation charge must be confirmed in the written booking or service agreement.
Work already completed, custom project milestones and rental commitments are considered against the applicable written terms.
Cancellation refunds
For an eligible order cancelled before dispatch, the published refund processing period is 7-10 business days.
An eligible service cancellation within the allowed period is refunded in accordance with the agreed booking terms. Partial refunds may apply where the cancellation conditions have not been fully met.
Exclusions
Customised or personalised products, used or tampered products, and digital products already accessed or downloaded are generally excluded from cancellation under the published policy, subject to applicable law.
Request process
Email or call our support team and provide your order or booking reference and reason for cancellation. A request is confirmed only when our team has reviewed it and provided confirmation.
Policy updates
Updates will be published on this page. Confirm the conditions applicable to your order or service before making a payment.
Contact information
ELEVEN-PAY SOLUTIONS PRIVATE LIMITED
GSTIN: 09AAJCE1449H1ZI
B1610, Floor-16, Tower-4, NX One Commercial, Sector-1, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh, India 201306
Email: eleventech.solutions2025@gmail.com
Phone: +91 9990789023