This policy describes the request process for eligible returns, replacements and refunds of physical products supplied by ELEVEN-PAY SOLUTIONS PRIVATE LIMITED. Custom services and rentals should be considered alongside their agreed written terms.
Request window
Notify our team of an issue and submit a return, refund or replacement request within 48 hours of receiving the product. Include your order reference, proof of purchase and a clear explanation of the issue.
Return eligibility
The product must be unused, in its original packaging and in the same condition in which it was received. A valid proof of purchase or order confirmation is required.
Approval is required before returning a product. Eligibility is assessed from the request and the inspection of the returned item.
How to request a return
Email our support team with your order details and the reason for the request. Our team will review it and provide return instructions and the applicable return address.
Once a return is approved, follow the instructions supplied by the team. A refund or replacement is processed after inspection and approval.
Approved refunds
An approved refund is credited to the original payment method within 5-7 business days after inspection and approval. Payment-provider processing may affect when the credit appears in your account.
If a credit does not appear within the expected period, check with your bank or payment provider and contact our team with the relevant reference.
Approved replacements
The published replacement delivery period is 5-7 business days after approval. Confirm availability and delivery arrangements with our team.
Return shipping
Customers are responsible for return shipping charges unless the return relates to a defective, damaged or incorrectly delivered product. Follow the return instructions before arranging shipment.
Services, digital products and rentals
These may have different acceptance, cancellation and refund conditions in the agreed scope or rental agreement. Please confirm the applicable terms before purchase or booking. This policy does not limit any rights provided by applicable law.
Contact information
ELEVEN-PAY SOLUTIONS PRIVATE LIMITED
GSTIN: 09AAJCE1449H1ZI
B1610, Floor-16, Tower-4, NX One Commercial, Sector-1, Bisrakh, Gautam Buddha Nagar, Uttar Pradesh, India 201306
Email: eleventech.solutions2025@gmail.com
Phone: +91 9990789023